topic Re: Complaint in Sky Mobile

Complaint

AlanDawson — Mon, 07 Jul 2025 13:15:55 GMT

I want to make a complaint. I joined sky broadband and was offered a 10Gb SIM only deal for £5 per month which i accepted. The mobile SIM deal then got cancelled and i have not beem able to get it uncancelled. I phoned for help with this and was told I am not allowed this deal and to just go ahead and cancel everything. The person on the call I found to be quite rude and unhelpful, not understanding my ask. All I wanted was the deal I was origionally offered but he would not listen and kept trying to push for a sale on a completely different SIM. My experience with SKY so far has been extremely poor and my broadband has not even been activated yet.

Re: Complaint

Daniel0210 — Mon, 07 Jul 2025 13:24:13 GMT

@AlanDawson

What reason give Sky provide for the sim deal being cancelled? It’s possible you may have failed the credit check. For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check.

Re: Complaint

PandJ2020 — Mon, 07 Jul 2025 13:35:09 GMT

There's a limited time to activate a SIM/deal - 28 days I believe. Without knowing why it was 'cancelled' it's hard to comment further...

Re: Complaint

Anonymous — Mon, 07 Jul 2025 14:08:18 GMT

@AlanDawson If you want to complain then use the Complaints option in the forum footer. We are fellow customers like you on here.