https://helpforum.sky.com/t5/Sky-Mobile/Returns/m-p/5029114#M254160 <P>I have sent back a white iPhone 12 as swapped for 16 but I've received email &amp; package to send a purple iPhone that has no power I've not had a purple phone ?</P> Sat, 05 Jul 2025 11:12:54 GMT Shopping71 2025-07-05T11:12:54Z https://helpforum.sky.com/t5/Sky-Mobile/Returns/m-p/5029114#M254160 <P>I have sent back a white iPhone 12 as swapped for 16 but I've received email &amp; package to send a purple iPhone that has no power I've not had a purple phone ?</P> Sat, 05 Jul 2025 11:12:54 GMT https://helpforum.sky.com/t5/Sky-Mobile/Returns/m-p/5029114#M254160 Shopping71 2025-07-05T11:12:54Z https://helpforum.sky.com/t5/Sky-Mobile/Returns/m-p/5029120#M254161 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4428041">@Shopping71</a>&nbsp; i would give sky a call on 150 (say nothing when prompted and you should get to speak to someone) and hopefully they can look into this for you.&nbsp;</P> Sat, 05 Jul 2025 11:22:25 GMT https://helpforum.sky.com/t5/Sky-Mobile/Returns/m-p/5029120#M254161 63johnw 2025-07-05T11:22:25Z