https://helpforum.sky.com/t5/Sky-Mobile/Unauthorised-payment/m-p/5028607#M254110 <P>I cancelled my contract within the 14 day cooling off period. I have sent back the handset and ha</P><P>ve received confirmation that the handset is in your possession and the contract is cancelled . However on 2nd July you took £27 &nbsp;from my account which was not the deal and I need it refunded immediately. Catherine Lowe&nbsp;</P><P>&nbsp;</P> Fri, 04 Jul 2025 15:56:30 GMT CatherineLowe 2025-07-04T15:56:30Z https://helpforum.sky.com/t5/Sky-Mobile/Unauthorised-payment/m-p/5028607#M254110 <P>I cancelled my contract within the 14 day cooling off period. I have sent back the handset and ha</P><P>ve received confirmation that the handset is in your possession and the contract is cancelled . However on 2nd July you took £27 &nbsp;from my account which was not the deal and I need it refunded immediately. Catherine Lowe&nbsp;</P><P>&nbsp;</P> Fri, 04 Jul 2025 15:56:30 GMT https://helpforum.sky.com/t5/Sky-Mobile/Unauthorised-payment/m-p/5028607#M254110 CatherineLowe 2025-07-04T15:56:30Z https://helpforum.sky.com/t5/Sky-Mobile/Unauthorised-payment/m-p/5028609#M254112 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4427646">@CatherineLowe</a>&nbsp;</P> <P>The bill would have been created before you cancelled it so now you have done this do you see a credit on what will have been your next bill because if you do once this bill has been paid you can have the credit refunded.</P> <P>&nbsp;</P> <P>This is a customer helps customer forum so you are not talking to Sky.</P> Fri, 04 Jul 2025 16:00:25 GMT https://helpforum.sky.com/t5/Sky-Mobile/Unauthorised-payment/m-p/5028609#M254112 caesarome 2025-07-04T16:00:25Z