topic Re: Partial Port in Sky Mobile

Partial Port

NigelHowarth — Thu, 03 Jul 2025 07:15:17 GMT

My number was ported from previous provider to Sky on the 24th June. I can make calls and send iMessages but can't receive incoming calls or SMS. Have rang Sky numerous times, been on the chat function, a complaint has been made and still no updates from Sky. I use my number for both personal and business use and haven't received any calls since the 23rd June.

Re: Partial Port

caesarome — Thu, 03 Jul 2025 08:29:02 GMT

@NigelHowarth

Has Sky told you that your number has transferred or it has partially ported ?

Re: Partial Port

PandJ2020 — Thu, 03 Jul 2025 08:39:37 GMT

@NigelHowarth wrote:
I use my number for both personal and business use and haven't received any calls since the 23rd June.

Not an answer to your issue but note that Sky mobile is for personal use only. (It's the first paragraph of the contract you agreed)

Of course, many use their phone outside these terms but all consequential losses would not be covered.

You may wish to consider switching to provider that offers business terms.

Sky will not provide a VAT invoice for such consumer contracts.

Re: Partial Port

NigelHowarth — Sun, 06 Jul 2025 15:20:42 GMT

Yes, I've spoken to sky and they have said it's with their porting team but nearly two weeks now without calls and SMS

Re: Partial Port

Rachlees — Mon, 02 Mar 2026 11:08:58 GMT

Was this resolved? I have had same issue for 4 weeks now - sky have sent me on a wild goose chase - I have spent over 12 hours on the phone to them and raised a formal complaint and still nothing.