topic Re: Can’t make or recieve calls in Sky Mobile

Can’t make or recieve calls

Terri32 — Mon, 23 Jun 2025 17:17:44 GMT

My sons phone had suddenly stopped working, he cannot make calls or receive calls unless he is connected to the internet through WhatsApp.
his sim has plenty of data on it but won't let him use his mobile data what's going on?

Re: Can’t make or recieve calls

63johnw — Mon, 23 Jun 2025 17:20:12 GMT

Hi @Terri32 any issues showing ?

https://www.sky.com/help/articles/service-status-sky-mobile

Re: Can’t make or recieve calls

Terri32 — Mon, 23 Jun 2025 17:52:03 GMT

Hi I've checked and no issues. Could sky have disconnected him sim?

Re: Can’t make or recieve calls

63johnw — Mon, 23 Jun 2025 17:57:20 GMT

Only if your bill isn't paid @Terri32 , sims can develop faults though. Have you tried his sim in a different phone ? If it's the same in another phone then call sky on 150 to order a replacement sim to see if that helps.

Re: Can’t make or recieve calls

Terri32 — Mon, 23 Jun 2025 18:05:29 GMT

All bills paid so I'll try that and see what happens

thanks

Re: Can’t make or recieve calls

d3v3 — Thu, 03 Jul 2025 06:12:26 GMT

I am also having this issue with my sky mobile along with my wife and both kids. None of us can make or receive calls and and can only make them through WhatsApp. Bills also up to date and when I look at our mobile data on MySky, all are reading 0, even though there is 203GB in our piggy bank. Can't even transfer any across, so looks like some issue on sky's side. This has gone on since 20th June and despite many calls to Sky, I actually don't think they know what the issue is. It's not a coverage problem as I can't make calls anywhere, yet my father in law lives near us and his Sky mobile connects fine. I'm thinking we'll have to close the account and look elsewhere now as this has gone on long enough.

Re: Can’t make or recieve calls

63johnw — Thu, 03 Jul 2025 06:26:06 GMT

Hi @d3v3 i would make a formal complaint to see if that team can help.

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Can’t make or recieve calls

natalie716 — Thu, 10 Jul 2025 20:39:51 GMT

I am having the same issue going it's been going on since June and they have no clue what's going on .... I don't know what to do

Re: Can’t make or recieve calls

caesarome — Thu, 10 Jul 2025 21:06:45 GMT

@natalie716

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile

If not have they suggested sending you a replacement sim to try ?