topic Re: Can not make data calls or texts in Sky Mobile

Can not make data calls or texts

MillieStubbs — Wed, 02 Jul 2025 10:04:12 GMT

I have paid my bill, I am up to date. But can not make phone calls, or send texts.
data will not work outside of WiFi

Re: Can not make data calls or texts

Daniel0210 — Wed, 02 Jul 2025 10:07:16 GMT

@MillieStubbs

Were you previously behind on payments resulting in your mobile services being restricted?

Re: Can not make data calls or texts

MillieStubbs — Wed, 02 Jul 2025 10:08:02 GMT

Yes? I did pay it in full

Re: Can not make data calls or texts

63johnw — Wed, 02 Jul 2025 10:08:17 GMT

Hi @MillieStubbs any issues showing ?

https://www.sky.com/help/articles/service-status-sky-mobile

Re: Can not make data calls or texts

Daniel0210 — Wed, 02 Jul 2025 10:11:31 GMT

@MillieStubbs

So if your services were restricted due to non payment (which I think is what you're confirming) Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well.

Re: Can not make data calls or texts

MillieStubbs — Wed, 02 Jul 2025 10:12:30 GMT

I have paid bill in full and changed payment details so there on there. Still no luck. I can't ring sky either because I can't call out.

Re: Can not make data calls or texts

Daniel0210 — Wed, 02 Jul 2025 10:14:01 GMT

@MillieStubbs

When did you pay your outstanding amount as you need to wait for the payment to clear into Skys account which isn't instant?