topic Re: Sky in Sky Mobile

Sky

Courtney159 — Wed, 02 Jul 2025 09:54:12 GMT

I was on holiday payments but they have still banned my calls from coming through I have no way of contacting sky to talk about this

Re: Sky

Daniel0210 — Wed, 02 Jul 2025 10:03:23 GMT

@Courtney159

Do you mean a payment holiday for your mobile? How long have you had it?

This link explains the process and limitations

https://www.sky.com/help/articles/sky-payment-holiday.

You can't 'extend' it. If you've already requested a payment holiday, you can only apply for another one if it's in the next 12-month period. For example, if you requested one in your first 1 - 12 months, you can't request another one until the next 12 months period of 13 - 24 months etc.

Re: Sky

daveNOS — Wed, 02 Jul 2025 10:21:26 GMT

@Courtney159 The payment holiday only applies to the device payments, if you have also stopped paying the bill for your sim then your service will be suspended.