topic Confused in Sky Mobile

Confused

Ralph116 — Tue, 01 Jul 2025 20:12:33 GMT

I have signed my contract and then it says my contract has been cancelled but it still say my phone is out for delivery I'm a bit confused?

Re: Confused

63johnw — Tue, 01 Jul 2025 20:19:03 GMT

Hi @Ralph116 this usually means you have failed Skys second more enhanced credit check and these emails do sometimes come in the wrong order. A call to sky will confirm if it's cancelled.

Re: Confused

Daniel0210 — Wed, 02 Jul 2025 04:34:25 GMT

@Ralph116

See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to call Sky to chase it up.