topic Number didn’t transfer in Sky Mobile

Number didn’t transfer

EmmaMeenan — Tue, 01 Jul 2025 19:55:38 GMT

I moved to sky mobile about a month ago. I wanted to keep my old number and I thought the transfer was done. My niece tried to call me on FaceTime and said it wouldn't ring so I called her phone and it came up as an 089 number Which sky had given me originally until my number transferred it over so it hasn't transferred it over and I haven't noticed because I have been using WhatsApp a lot other people have been able to call me. I assume on my on my own number so what is going on

Re: Number didn’t transfer

caesarome — Tue, 01 Jul 2025 20:39:00 GMT

@EmmaMeenan

Did Sky tell you that your number had transfered, if they did is your mobile an iphone ?

Re: Number didn’t transfer

EmmaMeenan — Tue, 01 Jul 2025 21:03:50 GMT

Hi yes they told me it transferred and yes it's an iPhone

Re: Number didn’t transfer

caesarome — Tue, 01 Jul 2025 21:07:59 GMT

@EmmaMeenan

Try refreshing the network settings so go Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Then go to Settings - Phone - My Number and change it if it is wrong, then reboot the phone. You will need to set up your Wifi connection again.

Re: Number didn’t transfer

EmmaMeenan — Wed, 02 Jul 2025 05:32:20 GMT

Thank you I think that worked

Re: Number didn’t transfer

TylerFrancis — Wed, 23 Jul 2025 14:00:07 GMT

Thank you for this! It has helped i belive