topic Re: Scam phone in Sky Mobile

Scam phone

Alfie34 — Tue, 01 Jul 2025 16:21:59 GMT

I am a EE customer yesterday I had phone call which turned out scam, I received a iPhone with sim and need to send phone back to sky where it was ordered from by whom I do not know, who do I need to get intouch with this

Re: Scam phone

caesarome — Tue, 01 Jul 2025 16:30:07 GMT

@Alfie34

If you are an EE customer then it is EE you need to speak to about this as the chances are someone has gained access to your EE account details and have ordered the phone via it.

Re: Scam phone

GD1 — Tue, 01 Jul 2025 17:11:51 GMT

@Alfie34 How do you know it needs to be returned to Sky?

Re: Scam phone

twilight+princess — Wed, 02 Jul 2025 11:51:38 GMT

Did the caller/scammer say they were from Sky & then offered you a discount or did they say they were from EE/another cellular provider & give the same spiel?
If Sky then you'd need to contact them, if EE then you should get in contact with EE, same for any other - you'd need to contact the specific provider for instructions.
Did they ask for email & password? If they did & you do not have a Sky account then they may have either set one up in your name &/or tried signing in to various cellular providers until they found the correct one (EE) so you might need to change the password for your EE account as well.