topic Re: Linking to SKYID in Sky Mobile

Linking to SKYID

KJ8888 — Mon, 30 Jun 2025 22:04:28 GMT

Hi,

I have a contract on behalf of my son but can't manage upgrades or payments as can't link his number to my existing SKY ID and no means to view the account. I've tried the link SKY ID option, but I get a message that "whoops ... technical difficulties at the moment". Have tried this on a number of occasions.

Re: Linking to SKYID

caesarome — Tue, 01 Jul 2025 07:24:51 GMT

@KJ8888

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Linking to SKYID

Lisa-P1987 — Tue, 01 Jul 2025 09:13:27 GMT

Thanks for escalating this. We’ve sent KJ8888 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.