topic Re: Contract in Sky Mobile

Contract

Angel33 — Sun, 29 Jun 2025 09:30:46 GMT

I have paid my outstanding bills towards my bill and my phone isn't working, I can't receive or make calls and I need to be able to get calls from people. I can't call the number for help on what to do or anything can someone help me

Re: Contract

Daniel0210 — Sun, 29 Jun 2025 09:32:39 GMT

@Angel33
Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Help

Angel33 — Mon, 30 Jun 2025 09:38:14 GMT

If sky has terminated my contract even after I have paid my bill how can I get them to get everything back working? I need to make calls and be able to receive them however with my phone not working I'm in a situation where I can't do that.

Re: Help

Daniel0210 — Mon, 30 Jun 2025 09:41:01 GMT

@Angel33

If your bills remained unpaid for 56+ days Sky can (and do) terminate the contract.

Re: Help

Angel33 — Mon, 30 Jun 2025 09:44:42 GMT

So can they renew my contract after I've paid my bills, I'm in a situation where I need my phone and I've used every bit of my money to pay the bill off to get it working again

Re: Help

Daniel0210 — Mon, 30 Jun 2025 09:46:53 GMT

@Angel33

Your payment history may be a stumbling block there. How long were the payments outstanding?

Re: Help

Angel33 — Mon, 30 Jun 2025 09:48:02 GMT

I have emailed them and spoken to them about my situation at the moment with money and I've only just been able to pay the outstanding bill after paying the first half

Re: Help

Daniel0210 — Mon, 30 Jun 2025 09:49:48 GMT

@Daniel0210 wrote:

@Angel33

How long were the payments outstanding?

Re: Help

Angel33 — Mon, 30 Jun 2025 09:53:24 GMT

After I contacted them about paying small amounts throughout the months because of my situation they were only outstanding for a month but they were aware I was unable to pay

Re: Help

Daniel0210 — Mon, 30 Jun 2025 09:56:41 GMT

@Angel33

They may have been aware but the restriction process is automated and staff can't override it, even if they said they will on the phone.