topic Re: Lost in Sky Mobile

Lost

Priyank3507 — Sat, 28 Jun 2025 08:58:47 GMT

My AirPods is lost

Re: Lost

caesarome — Sat, 28 Jun 2025 09:02:22 GMT

@Priyank3507

Im not sure there is much Sky can do for you:

https://www.sky.com/help/articles/lost-or-stolen-sky-mobile

You will still have to pay for them until they have been paid off.

Re: Lost

daveNOS — Sat, 28 Jun 2025 09:41:08 GMT

@Priyank3507 You coud try using the "find my device" service via your iPhone, if that doesn't work then they are lost forever.

Re: Lost

Priyank3507 — Sat, 28 Jun 2025 12:10:26 GMT

Hello, my Apple AirPods which I purchased through loan from your service have been lost. I am still paying the loan. Can you please advise me if this situation is covered by any insurance or if there is any support or claim process? I have filed a police report and am trying to locate the device via Find My. Kindly assist.

Re: Lost

Daniel0210 — Sat, 28 Jun 2025 12:13:55 GMT

@Priyank3507
This is predominantly a customer led discussion forum where Sky customers are available to help other customers. You aren’t contacting Sky Customer Services by posting here.

The previous advice applies. If you're seeing have mobile phone insurance which also covers accessories you may be able to claim. The police will have just issued you with a lost property number.

Re: Lost

daveNOS — Sat, 28 Jun 2025 12:18:29 GMT

@Priyank3507 wrote:
Hello, my Apple AirPods which I purchased through loan from your service have been lost. I am still paying the loan. Can you please advise me if this situation is covered by any insurance or if there is any support or claim process? I have filed a police report and am trying to locate the device via Find My. Kindly assist.

@Priyank3507 Unless you took out separate insurance or you added the AirPods to your home insurance you won't be covered, that means you will still have to pay for them until they are paid off in full.

I'm not sure why you've reported lost goods to the police, they will not help in any way as its not their job.

There is nothing Sky can do to assist you with this issue.