topic Mobile restricted in Sky Mobile

Mobile restricted

Robert180 — Fri, 27 Jun 2025 12:08:12 GMT

My mobile has been cut off again now av had this problem so many times!

my bill has been paid yesterday and it's still off I go online to set up yet again my same card for payment plan and again it's says unsuccessful,

then gives you a number to call yet with the phone cut off it not a number can call from mobile now am very very angry so can someone fix this problem asap before I go else we're!! The worst company av went through this with and can't be closer to leaving!!

if someone can call me to sort this or please just sort as if not sorted soon am definitely leaving as this isn't in my contract! Plus my broadband will be canceled aswel!

Re: Mobile restricted

caesarome — Fri, 27 Jun 2025 12:12:56 GMT

@Robert180

After paying your bill in full did you also setup your regular payment method again as this will need doing if you are yet to do this.

Re: Mobile restricted

Daniel0210 — Fri, 27 Jun 2025 12:12:57 GMT

@Robert180
This is predominantly a customer led discussion forum where Sky customers are available to help other customers. You aren’t contacting Sky Customer Services by posting here.

Services are only restricted due to missed payment/s so is this what has initially happened?