topic Re: Iv been charged twice in Sky Mobile

Iv been charged twice

Jusseleanor — Thu, 26 Jun 2025 11:39:27 GMT

My phones £14 and my mac is £28 But £70 has been taken

Re: Iv been charged twice

twilight+princess — Thu, 26 Jun 2025 11:50:17 GMT

Is this a new contract? If yes then you're subscription will be charged a part month + next month's payment as well as the first month's charge for the phone & Mac if you purchased those devices at the same time as the subscription.

Re: Iv been charged twice

Jusseleanor — Thu, 26 Jun 2025 11:56:23 GMT

No it's not a new subscription iv had the mac for some time and the mobile is my sim card only not for my phone.

Re: Iv been charged twice

caesarome — Thu, 26 Jun 2025 12:00:16 GMT

@Jusseleanor

If you are a new customer then the first two bills are always higher due to the date period they cover (longer than the usual 4 weeks) as you can read about here, halfway down the page here:

https://www.sky.com/help/articles/understanding-my-bills

So have you checked your future bills to see what they show:

https://www.sky.com/manage/bill/future

Re: Iv been charged twice

twilight+princess — Thu, 26 Jun 2025 12:00:25 GMT

Thanks. Then that's strange.
Has the minimum term ended for the SIM plan? Usually this lasts 12 months & after that time you'd be charged full price for the SIM plan you're on unless you downgrade/upgrade or try to get a retention's deal.