topic Re: Account restricted in Sky Mobile

Account restricted

Pammy3 — Thu, 26 Jun 2025 06:31:25 GMT

Re: Account restricted

Daniel0210 — Thu, 26 Jun 2025 06:33:16 GMT

@Pammy3

Is the use of your actual phone restricted? That would only be if a payment was missed.

Re: Account restricted

Pammy3 — Thu, 26 Jun 2025 06:35:56 GMT

I have called sky at least 3 times about the problem but nobody has helped..just told me to log in and out.

I don't and never have owed anything on my account. Also emailed complaints department but no reply as yet.

Re: Account restricted

caesarome — Thu, 26 Jun 2025 08:37:54 GMT

@Pammy3

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Account restricted

Addie15 — Thu, 26 Jun 2025 09:33:51 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Pammy3.

Re: Account restricted

Pammy3 — Tue, 01 Jul 2025 05:56:22 GMT

Hello, I have paid the outstanding bill last Friday and was told the restrictions will be off my account within 24hours. The notice is still on my account , this is very annoying and tiering as calling sky can be frustrating. Please can you help. Thank you

Re: Account restricted

Daniel0210 — Tue, 01 Jul 2025 06:12:08 GMT

@Pammy3

A chat invite was sent from the Messaging Team. Did you engage in it?

Re: Account restricted

Pammy3 — Tue, 01 Jul 2025 06:30:34 GMT

Hello, sorry, I cannot see and reply

Re: Account restricted

Daniel0210 — Tue, 01 Jul 2025 06:34:25 GMT

@Pammy3

Post 5 above was the chat invite. If you didn't engage in it then it will have timed out now.

Re: Account restricted

Pammy3 — Tue, 01 Jul 2025 06:38:09 GMT

Ok, I must have missed it, thank you Daniel 👍

Re: Account restricted

caesarome — Tue, 01 Jul 2025 07:27:31 GMT

Do you want us to alert the ,essaging team at Sky again for you @Pammy3 and if so will you be able to respond to it within the 48 hour timescale ?

Re: Account restricted

Tom-W19 — Tue, 01 Jul 2025 08:00:40 GMT

Hi @Pammy3

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Absolutely terrible customer service

Pammy3 — Thu, 17 Jul 2025 20:22:46 GMT

I have made two complaints, called numerous times, text on the community site .. still no response. Sky customer service has really gone down hill. The complaints I made through the correct channels, nobody has responded. The telephone calls that IV made , to be told I will get a call back , again, no response. The sky community have told me things will be fixed, again, nothing had happened. There was a time I could call sky and would get to the correct department and was very happy. If this goes in, I will definitely be cancelling my subscription, this is after 15 years of being with them