topic Can't link SkyiD to mobile account in Sky Mobile

Can't link SkyiD to mobile account

beans3 — Wed, 25 Jun 2025 22:27:49 GMT

Hello,

I got a mobile contract with Sky a long while ago now but was recently seeking to try and change my payment date. When I went to the my Sky account my account isn't linked. I went through the option to try and link (surname, postcode, account number) but it says that they cannot find my details on the system. I've typed every ppossible detail I can think of that it could be but still no luck.

Re: Can't link SkyiD to mobile account

63johnw — Thu, 26 Jun 2025 06:11:17 GMT

Hi @beans3 give sky a call on 150 and they will help you.

Re: Can't link SkyiD to mobile account

caesarome — Thu, 26 Jun 2025 08:39:11 GMT

@beans3

If you don't want to call then we can escalate your post to Sky's messaing team on here for help.