topic Invoice Number in Sky Mobile

Invoice Number

Gamer01000 — Wed, 25 Jun 2025 17:37:05 GMT

I bought a new phone and it came with a free gift but I cant find the invoice abd sky isn't emailing my credit agreement to me so where do I find the invoice this is ridiculously bad and very unprofessional sky are so **bleep** **bleep**.

Re: Invoice Number

SKY1992bf — Wed, 25 Jun 2025 17:40:04 GMT

@Gamer01000 It's the credit agreement number minus the letters you need to enter

the credit agreement can be found on the link below under my documents

https://www.sky.com/mymessages

alternatively enter your sky account number

Re: Invoice Number

Gamer01000 — Wed, 25 Jun 2025 17:52:13 GMT

No it can't this is false information it can be found on the billing section of the my sky app it is the aggrement number sky themselves have just told me.

What truly counts as proof of purchase?

Gamer01000 — Wed, 25 Jun 2025 17:54:19 GMT

I need to upload proof of purchase but a "delivery note" like they claim doesn't count as it doesn't show what is required very unprofessional how do I find proof of purchase?

Re: What truly counts as proof of purchase?

Daniel0210 — Wed, 25 Jun 2025 17:57:37 GMT

@Gamer01000

Not sure why you started a new thread when you already had this one with correct advice so posts merged.

Re: What truly counts as proof of purchase?

Gamer01000 — Thu, 26 Jun 2025 08:18:25 GMT

[removed] I have just stated it was in billing not where the first user said it was I now have a new problem which is proof of purchase [removed]

Moderator Notes: Removed Inappropriate comments

Proof of purchase

Gamer01000 — Wed, 25 Jun 2025 18:05:47 GMT

I need to find proof of purchase with the date of purchsee showing sky's logo and the product o purchased however sky don't put dates on anything so will the email I'm going to upload suffice? It has their logo and product purchased sky also do not do invoices so that too is out.

Re: Proof of purchase

Daniel0210 — Wed, 25 Jun 2025 18:09:48 GMT

@Gamer01000

Previously posted by staff

"The proof of purchase is your email with the IMEl number on it which you got when you first took the device. So you need to ask for that, not proof of usage as in the bills."

So look for your credit agreement in your message centre:
https://www.sky.com/mymessages

Re: Invoice Number

63johnw — Wed, 25 Jun 2025 18:15:36 GMT

@Gamer01000 wrote:
No it can't this is false information it can be found on the billing section of the my sky app it is the aggrement number sky themselves have just told me.

Hi @Gamer01000 it isn't false information, the agreement number can be found there, it can also be found in the billing section as you have said.

Re: Proof of purchase

Gamer01000 — Thu, 26 Jun 2025 08:19:44 GMT

Again no I just took a screenshot of an email sky sent me and my gift should be here within 45 days with all the required information [removed]

Moderator Notes: Removed false allegations