topic Re: HTC u24 pro in Sky Mobile

HTC u24 pro

Dribbles — Tue, 24 Jun 2025 14:56:31 GMT

I am trying to get WiFi when out but tmqu phone has none all data and roaming is switched on I have requested from sky the setting for WiFi etc but they never send them what can I do as I need WiFi on the move

Thank you

Re: HTC u24 pro

63johnw — Tue, 24 Jun 2025 15:04:09 GMT

Hi @Dribbles I think you are mixing up WiFi and mobile data ? WiFi is when you connect to a router in your house or pub etc. Mobile data lets you use internet when not connected to a WiFi source. Have you checked the APN settings are correct in your phone ?

Re: HTC u24 pro

Dribbles — Tue, 24 Jun 2025 15:13:03 GMT

Thank you all I am trying to do get is be able to use maps and internet checking roads etc when I am out so sorry if I used wrong terminology all new to me

Sky were meant to sent me configuration settings but they say there is a problem well the problem has been four weeks so far

Sorry to be thick but where are the APN settings

Re: HTC u24 pro

Dribbles — Tue, 24 Jun 2025 15:14:28 GMT

Just found APN it's states not available for this user is that why I am waiting on sky to send the settings

Re: HTC u24 pro

63johnw — Tue, 24 Jun 2025 15:30:41 GMT

You may have to create it yourself @Dribbles

There should be some sort of option to create an APN and this is what you need to add.

Name: Sky Mobile Internet

APN: mobile.sky

Re: HTC u24 pro

63johnw — Tue, 24 Jun 2025 15:31:49 GMT

@Dribbles

To create or edit an APN (Access Point Name) on your HTC U20 Pro, navigate to Settings > Network & Internet > Mobile network > Access Point Names. Then, tap the "+" icon to add a new APN or select an existing one to edit it. You'll need to enter the specific settings provided by your mobile network operator, such as APN name, APN, username, and password. After entering the details, save the settings and select the new APN to activate it.

Re: HTC u24 pro

Dribbles — Tue, 24 Jun 2025 15:33:37 GMT

Thank you sky say they can't send them at moment will try as soon as I can

Re: HTC u24 pro

63johnw — Tue, 24 Jun 2025 15:35:45 GMT

I have seen fellow customers @Dribbles who don't have iPhones or Samsung phones struggle to receive the settings and they have to create the APN themselves.

Re: HTC u24 pro

Dribbles — Tue, 24 Jun 2025 15:37:07 GMT

Ok that's above me will have to take it to a phone shop

Re: HTC u24 pro

63johnw — Tue, 24 Jun 2025 17:06:27 GMT

The instructions are in posts 6 and 5 above @Dribbles it shouldn't be too difficult. A phone shop will probably charge you to do it.

Re: HTC u24 pro

Dribbles — Tue, 24 Jun 2025 17:07:36 GMT

Ok thanks very much I will have a go

Re: HTC u24 pro

Dribbles — Fri, 27 Jun 2025 19:15:59 GMT

Thank you for your help I managed to do and now have it working when out

Re: HTC u24 pro

63johnw — Fri, 27 Jun 2025 19:45:44 GMT

That's great news @Dribbles glad it helped.