topic Re: Swop Advice in Sky Mobile

Swop Advice

lisas — Mon, 23 Jun 2025 21:00:08 GMT

I'm looking at shopping my iPhone, had it for 24 months but what happens if they don't offer anyway near what's outstanding?

Re: Swop Advice

63johnw — Mon, 23 Jun 2025 21:07:54 GMT

Hi @lisas if the value offered is less than what's owed then any remaining balance is added to your next bill to be paid in one go.

Re: Swop Advice

caesarome — Mon, 23 Jun 2025 21:11:58 GMT

@lisas

The difference would be added to your next available bill so would be taken via it.

Re: Swop Advice

lisas — Tue, 24 Jun 2025 06:31:40 GMT

thank you, does anyone know if they ever give the value they say they will? when i did a quote online with sky it said the phone should cover the outstanding balance, but its a bit worrying if it doesnt then you dont know how much you will have to pay, as its a iPhone its around £260 OS, dont know if to risk it or not? would like to hear other peoples experience

Re: Swop Advice

63johnw — Tue, 24 Jun 2025 06:36:22 GMT

There have been reports from some customers of lower valuations but you won know until the company that deals with this for sky assess the phone @lisas. We only hear about the problems here not the ones that go ok. If you do the swap make sure you take photos showing the condition of the phone. I don't use the swap option, I sell my phones to music magpie (others are available) then use that to pay the balance of what's owed. Never had any issues using them.

Re: Swop Advice

lisas — Tue, 24 Jun 2025 06:37:38 GMT

thank you, Music Magpie might seem the better option! I've bought phones from them in the past and always great to deal with.