https://helpforum.sky.com/t5/Sky-Mobile/5G-not-working/m-p/5019497#M253021 <P>Hi, I've upgraded to a new phone, it's 5 G ready , however it isn't working ?</P> Mon, 23 Jun 2025 17:11:25 GMT Gemwes12 2025-06-23T17:11:25Z https://helpforum.sky.com/t5/Sky-Mobile/5G-not-working/m-p/5019497#M253021 <P>Hi, I've upgraded to a new phone, it's 5 G ready , however it isn't working ?</P> Mon, 23 Jun 2025 17:11:25 GMT https://helpforum.sky.com/t5/Sky-Mobile/5G-not-working/m-p/5019497#M253021 Gemwes12 2025-06-23T17:11:25Z https://helpforum.sky.com/t5/Sky-Mobile/5G-not-working/m-p/5019499#M253022 <P>Have you enabled the 5G add on on your account?</P> Mon, 23 Jun 2025 17:14:47 GMT https://helpforum.sky.com/t5/Sky-Mobile/5G-not-working/m-p/5019499#M253022 PandJ2020 2025-06-23T17:14:47Z https://helpforum.sky.com/t5/Sky-Mobile/5G-not-working/m-p/5019511#M253030 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4420465">@Gemwes12</a>&nbsp; look here</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/sky-mobile-5g" target="_blank">https://www.sky.com/help/articles/sky-mobile-5g</A></P><P>&nbsp;</P><P>are you definitely in a 5 G area ?&nbsp;</P> Mon, 23 Jun 2025 17:21:26 GMT https://helpforum.sky.com/t5/Sky-Mobile/5G-not-working/m-p/5019511#M253030 63johnw 2025-06-23T17:21:26Z https://helpforum.sky.com/t5/Sky-Mobile/5G-not-working/m-p/5019514#M253033 <P>Thank you everyone. I have looked at the 5 g add on and I've found it. Thank you for your super quick responses</P> Mon, 23 Jun 2025 17:25:09 GMT https://helpforum.sky.com/t5/Sky-Mobile/5G-not-working/m-p/5019514#M253033 Gemwes12 2025-06-23T17:25:09Z