topic Cannot access or find Credit Agreement in Sky Mobile

Cannot access or find Credit Agreement

rohan14 — Sun, 22 Jun 2025 19:00:43 GMT

I cannot access the link or place where I can sign the credit agreement to recieve my phone.

Re: Cannot access or find Credit Agreement

caesarome — Sun, 22 Jun 2025 19:16:35 GMT

You should have been sent an email with a link to it otherwise click the button on this page as it should take you to it to sign it:

https://www.sky.com/help/articles/signing-a-sky-mobile-credit-agreement

Re: Cannot access or find Credit Agreement

rohan14 — Sun, 22 Jun 2025 19:22:44 GMT

When i press the link it just takes me to this page and I still can't find it.

Re: Cannot access or find Credit Agreement

caesarome — Sun, 22 Jun 2025 19:25:23 GMT

Try your message centre:

https://www.sky.com/mymessages

Re: Cannot access or find Credit Agreement

rohan14 — Sun, 22 Jun 2025 19:26:44 GMT

I cannot access it too.

Re: Cannot access or find Credit Agreement

caesarome — Sun, 22 Jun 2025 20:35:58 GMT

@rohan14

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Cannot access or find Credit Agreement

Mr+Flibbles+86 — Mon, 23 Jun 2025 07:21:41 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.