https://helpforum.sky.com/t5/Sky-Mobile/New-mobile-with-no-service/m-p/5018790#M252942 <P>Yes it's already been activated in his old phone</P> Sun, 22 Jun 2025 18:38:10 GMT Batty2583 2025-06-22T18:38:10Z https://helpforum.sky.com/t5/Sky-Mobile/New-mobile-with-no-service/m-p/5018779#M252936 <P>My son is trying to use his SIM card in a new unlocked phone but when he does put it in it's not coming up with any network service so what can be done?</P> Sun, 22 Jun 2025 18:14:34 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-mobile-with-no-service/m-p/5018779#M252936 Batty2583 2025-06-22T18:14:34Z https://helpforum.sky.com/t5/Sky-Mobile/New-mobile-with-no-service/m-p/5018782#M252937 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3244622">@Batty2583</a>&nbsp;</P> <P>Was this new phone from Sky ?</P> Sun, 22 Jun 2025 18:21:35 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-mobile-with-no-service/m-p/5018782#M252937 caesarome 2025-06-22T18:21:35Z https://helpforum.sky.com/t5/Sky-Mobile/New-mobile-with-no-service/m-p/5018785#M252938 <P>No it's not from Sky</P> Sun, 22 Jun 2025 18:29:33 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-mobile-with-no-service/m-p/5018785#M252938 Batty2583 2025-06-22T18:29:33Z https://helpforum.sky.com/t5/Sky-Mobile/New-mobile-with-no-service/m-p/5018786#M252939 <P>Then are you sure it is actually unlocked ?</P> Sun, 22 Jun 2025 18:33:12 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-mobile-with-no-service/m-p/5018786#M252939 caesarome 2025-06-22T18:33:12Z https://helpforum.sky.com/t5/Sky-Mobile/New-mobile-with-no-service/m-p/5018787#M252940 <P>Yes definitely unlocked</P> Sun, 22 Jun 2025 18:34:00 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-mobile-with-no-service/m-p/5018787#M252940 Batty2583 2025-06-22T18:34:00Z https://helpforum.sky.com/t5/Sky-Mobile/New-mobile-with-no-service/m-p/5018789#M252941 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3244622">@Batty2583</a>&nbsp; did you activate the sky sim ?</P> Sun, 22 Jun 2025 18:36:55 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-mobile-with-no-service/m-p/5018789#M252941 63johnw 2025-06-22T18:36:55Z https://helpforum.sky.com/t5/Sky-Mobile/New-mobile-with-no-service/m-p/5018790#M252942 <P>Yes it's already been activated in his old phone</P> Sun, 22 Jun 2025 18:38:10 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-mobile-with-no-service/m-p/5018790#M252942 Batty2583 2025-06-22T18:38:10Z https://helpforum.sky.com/t5/Sky-Mobile/New-mobile-with-no-service/m-p/5018792#M252943 <P>If the Sky sim was working in another phone then that suggests an issue with that phone so I would suggest going back to where&nbsp;you got it from for help.</P> Sun, 22 Jun 2025 18:41:35 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-mobile-with-no-service/m-p/5018792#M252943 caesarome 2025-06-22T18:41:35Z https://helpforum.sky.com/t5/Sky-Mobile/New-mobile-with-no-service/m-p/5018823#M252952 <P>I thought the same but it also doesn't work in my Sky phone</P> Sun, 22 Jun 2025 19:28:02 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-mobile-with-no-service/m-p/5018823#M252952 Batty2583 2025-06-22T19:28:02Z https://helpforum.sky.com/t5/Sky-Mobile/New-mobile-with-no-service/m-p/5018834#M252954 <P>In that case&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3244622">@Batty2583</a>&nbsp; call sky on 150 to request a replacement sim.&nbsp;</P> Sun, 22 Jun 2025 19:45:19 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-mobile-with-no-service/m-p/5018834#M252954 63johnw 2025-06-22T19:45:19Z