topic Re: Iphone 16+ Getting serious hot on charge help in Sky Mobile

Iphone 16+ Getting serious hot on charge help

Andrea6187 — Sun, 22 Jun 2025 12:40:19 GMT

Lucky I was home as looked down and seen the lead I used out the brand new iphone box blew my plug apart , My iphone I got Friday is roasting hot soon as charging it, Anyone else have problems, I have read others saying could be a fault, Its very scary

Re: Iphone 16+ Getting serious hot on charge help

63johnw — Sun, 22 Jun 2025 12:43:23 GMT

Hi @Andrea6187 is the charger plug from Apple ? Ones purchased from the likes of eBay etc can cause this sort of issue if they don't fully comply with UK regulations.

Re: Iphone 16+ Getting serious hot on charge help

Daniel0210 — Sun, 22 Jun 2025 12:45:18 GMT

@Andrea6187

I suppose it won't have helped using an extension lead.

Re: Iphone 16+ Getting serious hot on charge help

Andrea6187 — Sun, 22 Jun 2025 13:41:34 GMT

Yes Apple Charger wouldnt use anything else, Wouldnt risk my life, Its been charging my watch for 2yrs this dec with no problems, Soon as I put the new lead from the new phone box into this plug this is the result, I am finding alot of people having problems with the leads from the boxes and the serious heating of the phone, Many Thanks

Re: Iphone 16+ Getting serious hot on charge help

Andrea6187 — Sun, 22 Jun 2025 13:44:37 GMT

Been using that extention for almost 2yrs also, with both Apple Phone and Apple Watch, I am back using my old lead and phone still seriously hot😩, So now have it on low mode so far still hot but not even plugged in, if It was the extention on its own them why didnt the Apple watch plug burn like it but its totally perfect

Re: Iphone 16+ Getting serious hot on charge help

63johnw — Sun, 22 Jun 2025 14:02:51 GMT

If there is an Apple Store near you you could go there and get them to look at the phone if you are convinced the phone is faulty. Failing that see the link below for returning to sky @Andrea6187

https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs

Re: Iphone 16+ Getting serious hot on charge help

Andrea6187 — Sun, 22 Jun 2025 14:55:09 GMT

Convinced the phone is faulty, Are you calling me a liar? Did you see the picture. Please dont be so rude

Re: Iphone 16+ Getting serious hot on charge help

Daniel0210 — Sun, 22 Jun 2025 14:59:51 GMT

@Andrea6187

No one has been rude. Remember, we are fellow customers trying to help you. The advice given about going to an Apple Store or sending the device to Sky is quite relevant.

Re: Iphone 16+ Getting serious hot on charge help

63johnw — Sun, 22 Jun 2025 15:23:20 GMT

@Andrea6187 I was not rude and won't offer any further advice or help.