topic Re: Mobile Data Connection Issue in Sky Mobile

Mobile Data Connection Issue

JohnWilko — Sat, 21 Jun 2025 18:32:18 GMT

My phone (Pixel 7a) shows its connected to the network but I have no data connection. Service status is "mobile data won't auto-connect". I have restarted it twice. It was working earlier today when in Cornwall, but now am home (Midlands area) and have this issue. Any ideas?

Re: Mobile Data Connection Issue

caesarome — Sat, 21 Jun 2025 18:37:38 GMT

@JohnWilko

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

Re: Mobile Data Connection Issue

JohnWilko — Sat, 21 Jun 2025 19:10:38 GMT

Hi. That page doesn't have any status for masts. Only Sky Q, broadband and home Wi-Fi.

Re: Mobile Data Connection Issue

caesarome — Sat, 21 Jun 2025 19:23:25 GMT

@JohnWilko

Give this link a try:

https://www.sky.com/help/servicestatus/mobile

Re: Mobile Data Connection Issue

JohnWilko — Sat, 21 Jun 2025 19:30:28 GMT

All I get is :

Sorry, this service doesn't work with screen readers. For more help, contact our dedicated accessibility team

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