https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-swap/m-p/5018260#M252859 <P>If I try to swap a mobile handset, it says it's ineligible. The phone is on a 24 month swap (3 year term) and we have had it just over 2 years. The sim is now with another provider who offer free European roaming. Grateful for any advise? Thanks Neal&nbsp;</P> Sat, 21 Jun 2025 18:16:48 GMT Neal01 2025-06-21T18:16:48Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-swap/m-p/5018260#M252859 <P>If I try to swap a mobile handset, it says it's ineligible. The phone is on a 24 month swap (3 year term) and we have had it just over 2 years. The sim is now with another provider who offer free European roaming. Grateful for any advise? Thanks Neal&nbsp;</P> Sat, 21 Jun 2025 18:16:48 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-swap/m-p/5018260#M252859 Neal01 2025-06-21T18:16:48Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-swap/m-p/5018261#M252860 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3396459">@Neal01</a>&nbsp;</P> <P>Give Sky a call to see if they can help.</P> <P>&nbsp;</P> <P>Under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:</P> <P><BR /><A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A></P> <P><BR />Try saying nothing when spoken to by the bot.</P> Sat, 21 Jun 2025 18:20:47 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-swap/m-p/5018261#M252860 caesarome 2025-06-21T18:20:47Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-swap/m-p/5018263#M252861 <P>Will try that thanks&nbsp;</P> Sat, 21 Jun 2025 18:22:02 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-swap/m-p/5018263#M252861 Neal01 2025-06-21T18:22:02Z