topic Re: Refund for switching in Sky Mobile

Refund for switching

LisaLab — Sat, 21 Jun 2025 16:41:17 GMT

How do I claim for my final invoice, from my previous provider, after switching to you?

Re: Refund for switching

SKY1992bf — Sat, 21 Jun 2025 16:54:37 GMT

@LisaLab Once you have settled the bill with your previous provider first, This link explains how to apply for switch credit

https://www.sky.com/help/articles/switching-credit-offer?DCMP=dmc-skycom:na_switch_credit#M1014

Note switch credit is limited to £100 per service (service = tv or broadband excluding mobile )

the documents that need to be sent in pdf are a copy of your final bill clearly and separately identifying the termination charges and a copy of the statement showing it's been paid

Re: Refund for switching

GD1 — Sat, 21 Jun 2025 16:56:09 GMT

@LisaLab You've posted this in the mobile section so if your expecting a credit for switching mobile then there isn't any, it's for TV & Broadband only.

Re: Refund for switching

SKY1992bf — Sat, 21 Jun 2025 17:01:00 GMT

@GD1 wrote:
@LisaLab You've posted this in the mobile section so if your expecting a credit for switching mobile then there isn't any, it's for TV & Broadband only.

@GD1 realised that myself after posting and immediately amended my post to exclude mobile