https://helpforum.sky.com/t5/Sky-Mobile/New-Phone-Damage/m-p/5016553#M252681 <P>I have just received my new IPhone 16 plus and just after setting this up I have noticed on of the side rails just below the camera is chipped/scrapped, there's no sign of damage on the box or on the back glass so this must have been a manufacturing defect, what are my options here?? I know it's not happened since I unboxed it because it has been on a soft surface during setup.. picture attached.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_4121.jpeg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/111161i76537D62D34B3259/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_4121.jpeg" alt="IMG_4121.jpeg" /></span></P><P> </P> Thu, 19 Jun 2025 13:33:29 GMT Jamie,kenn 2025-06-19T13:33:29Z https://helpforum.sky.com/t5/Sky-Mobile/New-Phone-Damage/m-p/5016553#M252681 <P>I have just received my new IPhone 16 plus and just after setting this up I have noticed on of the side rails just below the camera is chipped/scrapped, there's no sign of damage on the box or on the back glass so this must have been a manufacturing defect, what are my options here?? I know it's not happened since I unboxed it because it has been on a soft surface during setup.. picture attached.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_4121.jpeg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/111161i76537D62D34B3259/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_4121.jpeg" alt="IMG_4121.jpeg" /></span></P><P> </P> Thu, 19 Jun 2025 13:33:29 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-Phone-Damage/m-p/5016553#M252681 Jamie,kenn 2025-06-19T13:33:29Z https://helpforum.sky.com/t5/Sky-Mobile/New-Phone-Damage/m-p/5016555#M252682 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3803325">@Jamie,kenn</a>&nbsp; You will need to call Sky if you wish to returmn it</P> <P>&nbsp;</P> <P>You can call on 150 from a Sky Talk Line or Sky Mobile.<BR /><BR />If you haven't got a current Sky Mobile or Sky Talk this link should help:<BR />(UK) <A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A> Scroll down and click on ‘Need more help’ and it provides a 0333 number<BR />(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.<BR /><BR />Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.</P> Thu, 19 Jun 2025 13:35:45 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-Phone-Damage/m-p/5016555#M252682 GD1 2025-06-19T13:35:45Z