topic Re: Mobile telephone returns in Sky Mobile

Mobile telephone returns

Tommyato180 — Thu, 19 Jun 2025 11:13:48 GMT

Last Thursday (the 12th June) I used Royal Mail to post back to you my iPhone15and unused iPhone 16.

I received an email this morning stating you have not received the mobile telephones.

Could you please confirm their safe receipt.

I have proof of postage.

Re: Mobile telephone returns

Daniel0210 — Thu, 19 Jun 2025 11:24:43 GMT

@Tommyato180
This is predominantly a customer led discussion forum where Sky customers are available to help other customers. You aren’t contacting Sky Customer Services by posting here.

Unlike returns for broadband and Sky Q equipment I'm afraid you'll need to call Sky to discuss this.

Re: Mobile telephone returns

Tommyato180 — Thu, 19 Jun 2025 11:28:21 GMT

Thanks very much.

My mistake.

Getting in touch with Sky is a minefield !

Re: Mobile telephone returns

Daniel0210 — Thu, 19 Jun 2025 11:29:41 GMT

@Tommyato180
To call Sky dial 150 (free) from either a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The forum filters don’t allow the posting of full phone numbers on here.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.