https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5016309#M252661 <P>Hi I have done phone swap in the passed and know how it works, but when I try it now says I'm not eligible can I ask why ?&nbsp;</P> Thu, 19 Jun 2025 08:35:27 GMT Lindapake 2025-06-19T08:35:27Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5016309#M252661 <P>Hi I have done phone swap in the passed and know how it works, but when I try it now says I'm not eligible can I ask why ?&nbsp;</P> Thu, 19 Jun 2025 08:35:27 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5016309#M252661 Lindapake 2025-06-19T08:35:27Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5016328#M252665 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4417957">@Lindapake</a>&nbsp;</P> <P>You will need to call Sky for help with this as you fellow customers can't say why you are seeing this. 150 is the free number to call Sky on and when you do say nothing and remain on the line when asked anything by the bot.</P> Thu, 19 Jun 2025 09:02:33 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5016328#M252665 caesarome 2025-06-19T09:02:33Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5016565#M252683 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4417957">@Lindapake</a>&nbsp; if your phone is paid off then you can't upgrade/swap you just order a new device, could this be the issue ?</P> Thu, 19 Jun 2025 13:48:05 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5016565#M252683 63johnw 2025-06-19T13:48:05Z