topic Re: Service - Calls and Data in Sky Mobile

Service - Calls and Data

vuldalm — Tue, 17 Jun 2025 15:26:58 GMT

For a little over the last twenty four hours I have had no calls or data service on three Sky mobiles used by our household.

Any calls are blocked with a message "I'm sorry we cannot connect your call. If you have set a spending cap you can you review this at sky.com...etc..."

There are no spending caps on the sims.

I spoke to Sky this morning who focused very much on "service status" by post code which was all reported as normal.

There are restrictions on the account, according to Sky Customer Services and I have turned all of the phones off and back on and even removed each sim before inserting it again. Customer Services have reported this to the "Network Team" with no timeframe given.

Naturally it is starting to get a little frustrating and I have no idea what to try next!

Any suggestions on next steps?

Re: Service - Calls and Data

SkyMember86 — Tue, 17 Jun 2025 15:35:45 GMT

Interestingly I have had a very similar issue, however 1 of the 2 Sims works, the other does not. Have been told a ticket has been raised to look into within 48 hours. Have you had a resolution?

Re: Service - Calls and Data

vuldalm — Tue, 17 Jun 2025 15:43:31 GMT

No resolution.

I do have a fourth Sky sim which is working fine however that is currently in a completely different post code area.

I have "four bars" for mobile single but the data indicator (4G / 5G) keeps flashing on and off on the phone.

All very odd.

Re: Service - Calls and Data

SkyMember86 — Tue, 17 Jun 2025 15:46:12 GMT

Interesting. Exactly same issue. No resolution here either but reading your post has just saved me laying out for a new motherboard and battery!

Re: Service - Calls and Data

vuldalm — Tue, 17 Jun 2025 15:49:50 GMT

Well that is a postive!

I can also receive text and calls I should add.

Re: Service - Calls and Data

EllMcd — Tue, 17 Jun 2025 16:08:50 GMT

2 out of 4 sky devices unable to receive calls for about 30 hours now

Re: Service - Calls and Data

vuldalm — Tue, 17 Jun 2025 16:14:47 GMT

TYPO...there are NO restrictions on the account.

Re: Service - Calls and Data

Ldel1979 — Tue, 17 Jun 2025 16:16:58 GMT

I have the same issue and no wifi

Re: Service - Calls and Data

Sue160374 — Tue, 17 Jun 2025 20:51:54 GMT

How interesting

I have been trying this contact sky all day

I have 3 sims ( 2 of my daughters n my own

my daughter .1st sim stopped working correctly 02/06/25 and yesterday my n my other daughters stopped working

I had already spoken to sky about the 1st sim and they sent a replacement sim ... well that's also not working

has anyone else been updated or got it fixed

it's a absolute nightmare I'm ready to cancel all sims and all sky products

Re: Service - Calls and Data

vuldalm — Wed, 18 Jun 2025 12:24:19 GMT

Are there any "mods" or Sky Staff that want to chip in?

Re: Service - Calls and Data

SkyMember86 — Wed, 18 Jun 2025 12:27:29 GMT

just to update, I am now back active!

Re: Service - Calls and Data

Sue160374 — Wed, 18 Jun 2025 12:48:00 GMT

Still nothing

think I'm gona change supplier as I can't even ring out

I'm so disappointed

Re: Service - Calls and Data

SkyMember86 — Wed, 18 Jun 2025 12:50:03 GMT

Hi Sue - I'd suggest your issue looks different to mine and the OP. Ours struck a big resemblance, however yours has more issues it appears. All the best with getting resolved.

Re: Service - Calls and Data

63johnw — Wed, 18 Jun 2025 13:05:04 GMT

@vuldalm wrote:
Are there any "mods" or Sky Staff that want to chip in?

Hi @vuldalm this is mainly a customer helps customer forum so sky mods or staff won't normally comment.

Re: Service - Calls and Data

Ldel1979 — Wed, 18 Jun 2025 13:11:34 GMT

I still have no data or calls. It says I have a spend cap - which I don't. I can't call sky bc my line is blocked the virtual assistant is useless and I can't find anyone to help me . I don't owe money. I even tried to pay an advance bill and it won't accept the payment !

Re: Service - Calls and Data

Sue160374 — Wed, 18 Jun 2025 14:45:55 GMT

I'm going I can't be without phone I need it for my carers it's disgusting Iv been constantly trying to speak to someone sine Monday

Re: Service - Calls and Data

vuldalm — Thu, 19 Jun 2025 08:23:51 GMT

I spoke with Sky yesterday who are sending a new sim.

No clear explanation as to why the current one isn't working nor the other two on my account.

In my original conversation I was told Network Services would contact me within 48hrs. That was Monday (16th) with no contact yet.

Re: Service - Calls and Data

Sue160374 — Thu, 19 Jun 2025 09:12:59 GMT

Same here and I can't get to speak the anyone to ask for new sims so I have no choice but to change providers

im so disappointed with sky

Re: Service - Calls and Data

Samraj — Thu, 19 Jun 2025 11:54:13 GMT

Hey, everyone 👋🏽

Thanks for your contributions to this discussion so far!

For anyone who hasn't, check if your issue can be fixed by following Sky Help guides or explained by the Service Status tool.

If that hasn't fixed or explained anything, please reply to this discussion specifying the following:

Where are you experiencing this issue?

What date and time did the issue first start?

What exactly is the problem you’re experiencing?

What troubleshooting steps have you completed?

Thanks 👍🏽

Re: Service - Calls and Data

ConAirOnVHS — Mon, 07 Jul 2025 15:35:24 GMT

Same for the past week, have spent hours on the phone going round in circles doing all the troubleshooting everything I'm self employed need the phone for work can receive data and calls can't make calls or use data I get the same message as you each and every time, I'm currently paying for a monthly rolling sim with someone else at more cost to myself on top of the £180 a month a actually spend with sky. Absolute shambles 8 days now nothing no updates just the same spiel every time I call them. I'll be sending everything back soon enough if it is not resolved.