topic Re: Sick of same problems in Sky Mobile

Sick of same problems

Sue160374 — Tue, 17 Jun 2025 08:37:48 GMT

Since 2nd June I can't make calls it keep saying " sorry this person is not available ".

i can't send texts

I can't ring sky as it won't allow me to make calls

I have turned phone off n on

Iv take out sim

can anyone please offer any assistance I have 3 sims in my account ( my daughters phones ) and ALL 3 are NOT working

Re: Sick of same problems

caesarome — Tue, 17 Jun 2025 08:38:57 GMT

@Sue160374

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

If not then you will have to contact Sky, perhaps via social media as there are links at the bottom to their sites.

https://www.sky.com/help/articles/replacement-sim

Re: Sick of same problems

Anonymous — Tue, 17 Jun 2025 08:39:49 GMT

@Sue160374 Do you have a landline that you can use to ring Sky on?

Re: Sick of same problems

Sue160374 — Tue, 17 Jun 2025 12:07:49 GMT

No not at minute

I'll have to go to my mums

its disgusting

Re: Sick of same problems

Lisa-P1987 — Wed, 18 Jun 2025 07:35:48 GMT

Hi there Sue160374 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147