topic Re: Phone calls and data in Sky Mobile

Phone calls and data

Daisy39 — Tue, 17 Jun 2025 13:43:58 GMT

I cannot make phone calls at all. I also can't send messages.

It says in my sky app that I have 0GB data left but when I'm out and about I am able to use Facebook Snapchat etc?? I tried to roll data and I am getting an email to say it has rolled over but still says I have 0Gb data left?

Re: Phone calls and data

caesarome — Tue, 17 Jun 2025 16:44:18 GMT

@Daisy39

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Phone calls and data

Tom-W19 — Tue, 17 Jun 2025 16:44:35 GMT

Hi @Daisy39

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Phone calls and data

Sue160374 — Wed, 18 Jun 2025 05:39:15 GMT

@Daisy39

Morning daisy I seen you have helped op

I have 3 sims with sky and all are not working... can't make calls ( says busy) I'm disabled

it says ring helpline etc but I can't use the phone for any numbers Iv had this issue sine 2nd June

can you help / advise please

thank you in advance

Re: Phone calls and data

63johnw — Wed, 18 Jun 2025 07:31:09 GMT

Hi @Sue160374 to try and get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

Re: Phone calls and data

Lisa-P1987 — Wed, 18 Jun 2025 07:36:03 GMT

Thanks, I have invited them from a different thread