topic Mast issue in my area in Sky Mobile

Mast issue in my area

JBACB — Tue, 17 Jun 2025 07:27:47 GMT

Will Sky Mobile inform customers when we can expect to have service restored when there's a mast problem? It's now day two or three of no calls, texts, no access to voice messages. Thanks.

Re: Mast issue in my area

PandJ2020 — Tue, 17 Jun 2025 07:32:32 GMT

What did they tell you when you reported the issue?

Re: Mast issue in my area

63johnw — Tue, 17 Jun 2025 07:34:52 GMT

Hi @JBACB there was a recent issue in my area and I kept checking on the link below, it gave an estimate then it updated when it was all finished, I didn't get messages from sky about it.

https://www.sky.com/help/articles/service-status-sky-mobile

Re: Mast issue in my area

Daniel0210 — Tue, 17 Jun 2025 10:34:55 GMT

@JBACB

And be aware that Sky don't own or maintain any masts so you, and others in the area are relying on a third party fix.

Re: Mast issue in my area

JBACB — Tue, 17 Jun 2025 11:53:55 GMT

I haven't reported it. I looked on the Help for Sky Mobile section where it states there's a problem with the mast. But there's no info on when it might be fixed.

Re: Mast issue in my area

JBACB — Tue, 17 Jun 2025 11:56:01 GMT

Thank you for this. I've done that, found that there's a mast issue but there's no mention on when it might be fixed.

Thanks again.

Re: Mast issue in my area

JBACB — Tue, 17 Jun 2025 11:57:06 GMT

Thanks for that information.