https://helpforum.sky.com/t5/Sky-Mobile/no-service-for-2-weeks/m-p/5014336#M252379 My phone ( which my teenage daughter uses hasn't worked for 2 weeks ! no incoming or outgoing calls no 4G , also fraudulent activity on my account by someone adding a new sim, a block was put on my account and told to wait for fraud to call me, its almost 2 weeks, iv called in 4 times, still no one can fix the phone issue and no kne can contact fraud ! its shocking that my daughter is being left vulnerable with no eating phone , they still managed to take the payment today from my bank however 🫣...... iv no idea how to fix thhs , they are not helping me . Mon, 16 Jun 2025 15:51:54 GMT Tracy2025 2025-06-16T15:51:54Z https://helpforum.sky.com/t5/Sky-Mobile/no-service-for-2-weeks/m-p/5014336#M252379 My phone ( which my teenage daughter uses hasn't worked for 2 weeks ! no incoming or outgoing calls no 4G , also fraudulent activity on my account by someone adding a new sim, a block was put on my account and told to wait for fraud to call me, its almost 2 weeks, iv called in 4 times, still no one can fix the phone issue and no kne can contact fraud ! its shocking that my daughter is being left vulnerable with no eating phone , they still managed to take the payment today from my bank however 🫣...... iv no idea how to fix thhs , they are not helping me . Mon, 16 Jun 2025 15:51:54 GMT https://helpforum.sky.com/t5/Sky-Mobile/no-service-for-2-weeks/m-p/5014336#M252379 Tracy2025 2025-06-16T15:51:54Z https://helpforum.sky.com/t5/Sky-Mobile/no-service-for-2-weeks/m-p/5014338#M252380 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4416329">@Tracy2025</a>&nbsp;</P> <P>I would asume they would need time to investigate this fraud and how they got hold of your details so perhaps your non working phone is related to that, so if it has been more than two weeks you might want to put in a complaint:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/how-to-make-a-complaint" target="_blank">https://www.sky.com/help/articles/how-to-make-a-complaint</A></P> Mon, 16 Jun 2025 15:57:30 GMT https://helpforum.sky.com/t5/Sky-Mobile/no-service-for-2-weeks/m-p/5014338#M252380 caesarome 2025-06-16T15:57:30Z https://helpforum.sky.com/t5/Sky-Mobile/no-service-for-2-weeks/m-p/5014342#M252382 So I keep being told 48 hours every time I call, and Sky have no contact with the fraud team , apparently an outside company Mon, 16 Jun 2025 16:01:32 GMT https://helpforum.sky.com/t5/Sky-Mobile/no-service-for-2-weeks/m-p/5014342#M252382 Tracy2025 2025-06-16T16:01:32Z