topic Re: Hlo in Sky Mobile

Hlo

Gobindasaini — Sun, 15 Jun 2025 20:01:51 GMT

Inform my order

Re: Hlo

Gobindasaini — Sun, 15 Jun 2025 20:04:01 GMT

I am talling for my order please, please give me a reason why it canceled

Re: Hlo

GD1 — Sun, 15 Jun 2025 20:23:05 GMT

@Gobindasaini You are not contacting Sky customer services, this is primarily a customer helps customer community.

Ig your mobile order is cancelled it's likely due to failing the enhanced credit check.

Re: Hlo

caesarome — Sun, 15 Jun 2025 20:35:36 GMT

@Gobindasaini

This might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.

If this is the case then any upfront charges that you have paid should be refunded within about 14 days.