topic Mobile lost/ stolen in Sky Mobile

Mobile lost/ stolen

DavidBerisford — Sun, 15 Jun 2025 14:19:42 GMT

The mobile above has either been stolen or lost

I want a new phone and if possible renew my current contract

Re: Mobile lost/ stolen

Daniel0210 — Sun, 15 Jun 2025 14:33:51 GMT

If you're not already aware the Sky Community is a customer led discussion forum where Sky customers are available to help other customers and you aren't contacting Sky Customer Services.

This link explains how to report a lost or stolen mobile to Sky https://www.sky.com/help/articles/lost-or-stolen-sky-mobile

It may also be a good idea to register any loss/theft on the Immobilise website https://www.immobilise.com

Youre obviously responsible for continued payments for the device.

Re: Mobile lost/ stolen

PandJ2020 — Sun, 15 Jun 2025 14:39:43 GMT

@Daniel0210 wrote:
@DavidBerisford
Youre obviously responsible for continued payments for the device.

Unless you have insurance then you have to purchase a new device and pay for both (until the remaining credit is cleared).

You can order a replacement SIM which will disable the current one.

Re: Mobile lost/ stolen

caesarome — Sun, 15 Jun 2025 15:03:52 GMT

@DavidBerisford

Sky are not going to just send you a brand new phone due to this one being lost or stolen as you will still have to pay for it. There is nothing stopping you from ordering ordering another one and if you pass the credit checks you will be paying for this one as well.

Re: Mobile lost/ stolen

Punjab1 — Tue, 30 Dec 2025 23:44:03 GMT

Hi I am baljinder Kaur and I lost my 17 pro so please I need a claim for new phone because my number is very important.

Thank

Re: Mobile lost/ stolen

Daniel0210 — Wed, 31 Dec 2025 03:56:40 GMT

@Punjab1
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

See post 2 above. Although it was originally posted back in June it applies to you too.