topic reference number in Sky Mobile

reference number

Jamo03 — Fri, 13 Jun 2025 09:30:49 GMT

My phone was apparantly damaged and needed to be disposed of according to dpd so i have contacted sky and have a reference number as they are investigating this. I just wondered if there was a way i could see the status of my case or if i just have to wait for an unknown amount of time.

Re: reference number

Daniel0210 — Fri, 13 Jun 2025 09:35:24 GMT

@Jamo03

So just to clarify ~ this was a mobile DPD we're set to deliver to you and they told you your mobile needed disposing not Sky? They should return it to Sky for them to decide that.

Re: reference number

Jamo03 — Fri, 13 Jun 2025 09:38:22 GMT

Yup suspicious isnt it. I have obvs reported this to sky as i am left without my new device and i have a reference number for it im just wondering if there is a way to check or if i just have to wait for sky to be in touch which could be awhile?

Re: reference number

Daniel0210 — Fri, 13 Jun 2025 09:40:40 GMT

@Jamo03

You would need to initiate contact with Sky to see if they have any updates on your issue. Like you say it may take a while for DPD / Sky to investigate.