topic Re: No mobile network available in Sky Mobile

No mobile network available

Luc5 — Thu, 12 Jun 2025 20:12:34 GMT

My phone has no network. It's not that there is a network but no signal, there are actually no network options. Under Settings and Mobile Service the only option is Set Up Mobile Service and that is for setting up a a new phone via an old iPhone nearby or via a QR code. Was working fine until today and bill has been paid. Latest software is in place. I have tried reset of the network settings with no success. Anyone have any ideas?

Re: No mobile network available

63johnw — Fri, 13 Jun 2025 05:47:42 GMT

Hi @Luc5 any issues showing ?

https://www.sky.com/help/articles/service-status-sky-mobile

Re: No mobile network available

Luc5 — Fri, 13 Jun 2025 08:58:10 GMT

Thanks for replying. No network issues in the area, and have been in various different areas since the issue started. My mobile data shows as turned off- but there's no option to turn it back on. All it says under setting me and mobile service is 'issue detected' 🤷‍♀️.