https://helpforum.sky.com/t5/Sky-Mobile/Not-registered-on-network/m-p/5011346#M252152 <P>New to SKY mobile since April.</P><P>I discovered i cannot make normal calls on my new device.</P><P>Called helpline twice, person advised I'd need a new handset.I was of the opinion the problem may be my sim( rightly or wrongly).</P><P>She insisted I should gave a new device, this would cure my problem.She asked me to sign a new contract within 30 days and a new device would be sent.I did not so it was cancelled.</P><P>Still unable to make calls" not registered on this network" message appears.phone appears to do everything else.</P><P>I got 2nd bill tiday- instead of £23 my contract is now £ 24 plus they've added £15 ( monthly cgsrge) fir the replacement handset they DID NOT SEND.</P><P>Is there some setting on my device i need to tweak?</P><P>Is this a handset problem or a SIM problem?</P><P>Why is SKY mobile live chat always ' unavailable?</P><P>Why is there no dedicated email ?</P><P>I've had to resort to ' complaints' where I got an online form.....a week later I still await a reply.</P><P>I'm guessing I will have to call yet again( with somebody else's phone) to see if SKY will sort all this out!</P><P>Surely I can't be that stupid? Is it me,or is it SKY??</P><P>Any thoughts clever sensible people?</P><P>Thank you!</P> Thu, 12 Jun 2025 20:02:10 GMT Kakx2934 2025-06-12T20:02:10Z https://helpforum.sky.com/t5/Sky-Mobile/Not-registered-on-network/m-p/5011346#M252152 <P>New to SKY mobile since April.</P><P>I discovered i cannot make normal calls on my new device.</P><P>Called helpline twice, person advised I'd need a new handset.I was of the opinion the problem may be my sim( rightly or wrongly).</P><P>She insisted I should gave a new device, this would cure my problem.She asked me to sign a new contract within 30 days and a new device would be sent.I did not so it was cancelled.</P><P>Still unable to make calls" not registered on this network" message appears.phone appears to do everything else.</P><P>I got 2nd bill tiday- instead of £23 my contract is now £ 24 plus they've added £15 ( monthly cgsrge) fir the replacement handset they DID NOT SEND.</P><P>Is there some setting on my device i need to tweak?</P><P>Is this a handset problem or a SIM problem?</P><P>Why is SKY mobile live chat always ' unavailable?</P><P>Why is there no dedicated email ?</P><P>I've had to resort to ' complaints' where I got an online form.....a week later I still await a reply.</P><P>I'm guessing I will have to call yet again( with somebody else's phone) to see if SKY will sort all this out!</P><P>Surely I can't be that stupid? Is it me,or is it SKY??</P><P>Any thoughts clever sensible people?</P><P>Thank you!</P> Thu, 12 Jun 2025 20:02:10 GMT https://helpforum.sky.com/t5/Sky-Mobile/Not-registered-on-network/m-p/5011346#M252152 Kakx2934 2025-06-12T20:02:10Z https://helpforum.sky.com/t5/Sky-Mobile/Not-registered-on-network/m-p/5011385#M252156 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4395867">@Kakx2934</a>&nbsp;</P> <P>I would suggest calling Sky and asking for a replacement sim to try incase the one you have has developed&nbsp;a fault.&nbsp;</P> Thu, 12 Jun 2025 20:36:30 GMT https://helpforum.sky.com/t5/Sky-Mobile/Not-registered-on-network/m-p/5011385#M252156 caesarome 2025-06-12T20:36:30Z