https://helpforum.sky.com/t5/Sky-Mobile/Order/m-p/5010709#M252058 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4413520">@Denise104</a>&nbsp;</P> <P>This is a customer helps customer forum so you are not talking to Sky.</P> <P>&nbsp;</P> <P>This might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.</P> <P><BR />If this is the case then any upfront charges that you have paid should be refunded within about 14 days.</P> Thu, 12 Jun 2025 08:32:31 GMT caesarome 2025-06-12T08:32:31Z https://helpforum.sky.com/t5/Sky-Mobile/Order/m-p/5010707#M252057 <P>Please explain why my order was cancelled. And let me know when I will receive my refund.&nbsp;</P> Thu, 12 Jun 2025 08:29:59 GMT https://helpforum.sky.com/t5/Sky-Mobile/Order/m-p/5010707#M252057 Denise104 2025-06-12T08:29:59Z https://helpforum.sky.com/t5/Sky-Mobile/Order/m-p/5010709#M252058 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4413520">@Denise104</a>&nbsp;</P> <P>This is a customer helps customer forum so you are not talking to Sky.</P> <P>&nbsp;</P> <P>This might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.</P> <P><BR />If this is the case then any upfront charges that you have paid should be refunded within about 14 days.</P> Thu, 12 Jun 2025 08:32:31 GMT https://helpforum.sky.com/t5/Sky-Mobile/Order/m-p/5010709#M252058 caesarome 2025-06-12T08:32:31Z