topic Re: Remote managed iPad in Sky Mobile

Remote managed iPad

markie69 — Wed, 11 Jun 2025 18:32:38 GMT

needing some help, or just a little advice.

I've just purchased a second hand iPad 5th generation off a online marketplace.
Advert looked good, the photos showed the iPad had been factory reset & ready to start brand new usage.

When I got home & started the set up, I inputted my WiFi password, then got a remote management page, managed by Sky & can't go any further with set up.

Is this something that can be rectified by Sky, or have bought a glorified paperweight.

I know it's an old iPad & probably not worth it, but I've paid for now.

Re: Remote managed iPad

caesarome — Wed, 11 Jun 2025 18:37:11 GMT

@markie69 wrote:

Is this something that can be rectified by Sky, or have bought a glorified paperweight.

Whatever that page you are seeing is, it isn't something that Sky can or will be able to help you with.

Re: Remote managed iPad

markie69 — Wed, 11 Jun 2025 18:59:43 GMT

many thanks for the reply.

If the iPad is remote managed by Sky & Sky won't be able to help, who could help?

Re: Remote managed iPad

caesarome — Wed, 11 Jun 2025 19:04:39 GMT

Have you spoken to whoever you brought it from ?

Re: Remote managed iPad

GD1 — Wed, 11 Jun 2025 19:08:12 GMT

@markie69 A remotely managed device is likely to have been a business provided ipad or enrolled into BYOD (Bring Your Own Device) option at the sellers workplace, they would need to get Sky to unenrol the device from their IT system.

Re: Remote managed iPad

63johnw — Wed, 11 Jun 2025 19:13:03 GMT

Can you access the settings menu @markie69 ?

Open "Settings" App.
Scroll down and then tap on "General" section from the left menu
Scroll down all the way and then tap on "Device Management"
Then tap on "MDM Profile"
Then tap on "Remove Management"
If it ask for a passcode, Please enter your passcode
From now on device will no longer controlled by a remote person

The above steps will remove the remote management control from the device.

Re: Remote managed iPad

markie69 — Wed, 11 Jun 2025 19:16:41 GMT

unfortunately I can't access anything on the iPad, until I pass the sky remote management page

Re: Remote managed iPad

markie69 — Wed, 11 Jun 2025 19:18:22 GMT

The young lady I purchased the iPad from is not answering any messages on the market place

Re: Remote managed iPad

markie69 — Wed, 11 Jun 2025 19:19:49 GMT

how do I get Sky IT team to un-enroll the iPad, is there a contact for Sky IT?

Re: Remote managed iPad

63johnw — Wed, 11 Jun 2025 19:29:32 GMT

Even if anyone could point you in their direction @markie69 i doubt they would help, that iPad will be registered to a company/organisation and that group would need to request any removal.

Re: Remote managed iPad

GD1 — Wed, 11 Jun 2025 19:36:07 GMT

@markie69 wrote:

Hi

how do I get Sky IT team to un-enroll the iPad, is there a contact for Sky IT?

You can't, please see my previous reply.

Re: Remote managed iPad

PandJ2020 — Wed, 11 Jun 2025 19:48:15 GMT

Some ideas here: https://www.magfone.com/unlock-ios/remove-ipad-supervision.html

Re: Remote managed iPad

markie69 — Wed, 11 Jun 2025 19:48:27 GMT

Thats why I am trying to contact Sky, as the iPad is registered to Sky, I thought they would be able to in register it from their control

Re: Remote managed iPad

GD1 — Wed, 11 Jun 2025 20:04:02 GMT

@markie69 You don't work for Sky, the person who did/does is the one responsible to get it deregistered, assuming they still work there, if not it would have been removed upon account deletion.

The IT team have no responsibility to a non employee.

I'm afraid it's down to the seller to sort out and if they won't then you need to raise it with the site you bought it through.

And TBH this isn't a Sky issue as they did not sell you the device so have no responsibility to sort it out.

I would try the steps in the link posted by @PandJ2020 as this may be your only option now.