topic Re: iPhone swap in Sky Mobile

iPhone swap

Lizziedurham — Wed, 11 Jun 2025 13:20:51 GMT

So I've recently swapped my iPhone for a newer one, and I need to return my old one, I've been away and only now managed to send back, but it should be returned within 2 weeks of confirmation email, the two weeks is tomorrow, does it have to be returned by tomorrow, or sent by tomorrow?
I'm worried I'm not going to be able to return it in time, thank you

Re: iPhone swap

63johnw — Wed, 11 Jun 2025 13:23:55 GMT

Hi @Lizziedurham its normally returned within two weeks, if you don't sky normally cancel the swap and you would need to call on 150 to get them to start it again.

Re: iPhone swap

Lizziedurham — Wed, 11 Jun 2025 13:44:57 GMT

So if I've sent today, will they cancel? Even though I've sent it?

Re: iPhone swap

63johnw — Wed, 11 Jun 2025 14:22:59 GMT

They might @Lizziedurham but if they do just phone them to get them to restart it, they will email you if they cancel it.