https://helpforum.sky.com/t5/Sky-Mobile/2-phones-gone-missing/m-p/5009608#M251898 <DIV>I am very concerned that Sky has lost two mobile phones which I am now having to pay for. On the 3/4/25 I ordered a new phone swap. The phone was an iphone 16 pro. This phone was delivered but did not work and I was advised to send the phone back, keep my old phone and a new iPhone 16 pro would be sent to me.&nbsp;</DIV><DIV>This new phone arrived on the 11th April 2025. As I was going away I didn't send the old phone back until my return but received an email from Sky on the 22nd April informing me that the iPhone 16 pro had been received by yourselves.&nbsp;</DIV><DIV>I sent the iPhone 14 back on the 23rd April 2025.</DIV><DIV>I am now paying for three phones and I do not have two of them.</DIV><DIV>ive been told that the packaging for the iPhone 16pro that wasn't working was empty on return (had an email to confirm that it had been received)</DIV><DIV>any help gratefully received&nbsp;</DIV> Tue, 10 Jun 2025 20:29:42 GMT AlexV1 2025-06-10T20:29:42Z https://helpforum.sky.com/t5/Sky-Mobile/2-phones-gone-missing/m-p/5009608#M251898 <DIV>I am very concerned that Sky has lost two mobile phones which I am now having to pay for. On the 3/4/25 I ordered a new phone swap. The phone was an iphone 16 pro. This phone was delivered but did not work and I was advised to send the phone back, keep my old phone and a new iPhone 16 pro would be sent to me.&nbsp;</DIV><DIV>This new phone arrived on the 11th April 2025. As I was going away I didn't send the old phone back until my return but received an email from Sky on the 22nd April informing me that the iPhone 16 pro had been received by yourselves.&nbsp;</DIV><DIV>I sent the iPhone 14 back on the 23rd April 2025.</DIV><DIV>I am now paying for three phones and I do not have two of them.</DIV><DIV>ive been told that the packaging for the iPhone 16pro that wasn't working was empty on return (had an email to confirm that it had been received)</DIV><DIV>any help gratefully received&nbsp;</DIV> Tue, 10 Jun 2025 20:29:42 GMT https://helpforum.sky.com/t5/Sky-Mobile/2-phones-gone-missing/m-p/5009608#M251898 AlexV1 2025-06-10T20:29:42Z https://helpforum.sky.com/t5/Sky-Mobile/2-phones-gone-missing/m-p/5009724#M251913 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4412703">@AlexV1</a>&nbsp; all I can suggest is a formal complaint.&nbsp;<BR /><BR /></P><P><A href="https://www.sky.com/help/articles/how-to-make-a-complaint" target="_blank">https://www.sky.com/help/articles/how-to-make-a-complaint</A></P> Wed, 11 Jun 2025 04:51:25 GMT https://helpforum.sky.com/t5/Sky-Mobile/2-phones-gone-missing/m-p/5009724#M251913 63johnw 2025-06-11T04:51:25Z