topic Re: Claiming cash back in Sky Mobile

Claiming cash back

Nikki47 — Mon, 09 Jun 2025 20:50:54 GMT

When I ordered phone it said I could claim £75 cash back. How do I do this?

Re: Claiming cash back

caesarome — Mon, 09 Jun 2025 20:52:56 GMT

A few questions:

Did you order the phone from the Sky website or via a comparison website and if via the Sky website what phone did you order ?

Re: Claiming cash back

JDMC86 — Tue, 10 Jun 2025 15:18:23 GMT

I'm struggling too, called yesterday and they said I would recieve a link within 24 hours. Nothing yet.

Re: Claiming cash back

caesarome — Tue, 10 Jun 2025 15:19:29 GMT

@JDMC86

Was it a Samsung device you ordered and which one ?

Re: Claiming cash back

Nikki47 — Tue, 10 Jun 2025 16:01:04 GMT

Hi it was a samsung a36

Re: Claiming cash back

Nikki47 — Tue, 10 Jun 2025 16:01:59 GMT

Hi I ordered off the sky website. Was a samsung a36

Re: Claiming cash back

caesarome — Tue, 10 Jun 2025 16:02:53 GMT

@Nikki47

This is the link you need:

https://samsungoffers.claims/shinebrightUK

Re: Claiming cash back

Dee781 — Wed, 25 Jun 2025 19:15:02 GMT

I can only get so far with this. I don't have an invoice no - any advice please.

Re: Claiming cash back

caesarome — Wed, 25 Jun 2025 19:28:12 GMT

@Dee781

You should be able to use the credit agreement number without the letters as the invoice number when asked for this. You might also be able to use your Sky account number.

Your credit agreement can be found in your message centre:

https://messages.sky.com/message-centre

Re: Claiming cash back

Dee781 — Wed, 25 Jun 2025 21:07:54 GMT

Thank you. I tried both of these suggestions but the form will not allow me to progress. The 'next' button is greyed out. Very frustrating

Re: Claiming cash back

caesarome — Wed, 25 Jun 2025 21:09:56 GMT

You could try taking a photo/screenshot of an email about your order to see if they will accept this.

Re: Claiming cash back

Dee781 — Wed, 25 Jun 2025 21:14:30 GMT

Thank you. I will try that.

Re: Claiming cash back

JDMC86 — Thu, 26 Jun 2025 08:14:15 GMT

Hi, I'm now at the point where I've received a confirmation of my application and will receive the cashback within 30 days. I sent my initial contact on 12th June and got the confirmation on 19th.

It wasn't without issues as I had to resend IMEI number info again, the best way to do this was a screenshot of the "about this phone" within settings and also a screenshot of the email I received from SKY, I had to forward the email to myself and delete the top part of the email from SKY including the SKY logo, so they could see all the necessary information.

I called a number from the confirmation email (forum won't let me add it) on two different occasions, both of which I got through to a helpful person

Hope that helps.