topic Restricted calls in Sky Mobile

Restricted calls

Ismail3 — Tue, 10 Jun 2025 14:20:50 GMT

My calls have been restricted whilst abroad. In other words when I most need to keep in touch with my businesss. I'm in credit. Sky are inviting me to call them if I wish to reinstate but of course I cannot because my calls are restricted.

Re: Restricted calls

Daniel0210 — Tue, 10 Jun 2025 14:24:11 GMT

@Ismail3

Services are restricted only due to non payment and it wouldn't just affect calls, it would apply to all mobile services. How are you receiving these invites to call them?

Re: Restricted calls

Ismail3 — Tue, 10 Jun 2025 14:26:12 GMT

I'm receiving text and emails.
My account was NOT unpaid. It was paid on time in the usual monthly DD. I paid a further sum voluntarily to be in credit.

Re: Restricted calls

Daniel0210 — Tue, 10 Jun 2025 14:29:04 GMT

@Ismail3

So, as I said, you're mobile services aren't restricted. Can you answer how you are receiving the invites to call?

Re: Restricted calls

daveNOS — Tue, 10 Jun 2025 15:07:15 GMT

@Ismail3 That sounds like you've hit your spend cap, you will have to find a way of making contact as Sky will require payment to clear the cap before calls are reinstated.

Re: Restricted calls

Ismail3 — Tue, 10 Jun 2025 15:42:07 GMT

Thanks for going to the trouble of replying to me but I was asked if I wanted to rrr et move a cap, which I did and secondly I paid into my account so I was in credit for the next month. This is very damaging and stressful.