topic Re: Sky VIP - mobile only customer in Sky Mobile

Sky VIP - mobile only customer

Friday — Tue, 10 Jun 2025 11:47:46 GMT

I have several Sky sim and phone contracts and wanted to check the Sky VIP rewards. When I open the VIP page on the app I just get a message stating that I 'can't join Sky VIP right now' but doesn't provide any options to solve that issue, just suggestions about what it might be. having been a customer for a couple of years I don't know what the issue would be. Has anyone come across this?

Re: Sky VIP - mobile only customer

caesarome — Tue, 10 Jun 2025 12:04:39 GMT

@Friday

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Sky VIP - mobile only customer

Addie15 — Tue, 10 Jun 2025 12:49:53 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Friday.