topic Roaming: No network and "refreshing SIM data" in Sky Mobile

No signal and no mobile data abroad in Spain

Aiden9 — Tue, 10 Jun 2025 07:34:16 GMT

Hi I'm currently in Tenerife and I have no signal and no data so can't text or use phone help me fix this

Moderator note: Edited title for clarity.

Re: No signal and no mobile data abroad

PandJ2020 — Mon, 02 Jun 2025 13:13:46 GMT

Start here: https://www.sky.com/help/articles/sky-mobile-roaming-problems

Data roaming won't work in Menorca

EJHubs07 — Mon, 09 Jun 2025 15:35:37 GMT

I we have just landed in menorca on holiday and my data roaming is not working. No welcome message, no phone signal, messaging or mobile data. I have tried all of the suggestions on the sky help and am out of ideas. It's worked on this phone for previous trips and my husbands and daughters phones have kicked in as normal. Any suggestions would be very much welcome?

Moderator note: Edited title for clarity.

Re: Data roaming won't work

63johnw — Wed, 04 Jun 2025 07:35:36 GMT

Hi @EJHubs07 there has been quite a few reports of roaming issues lately. Have you tried turning off automatic network selection then try a manual search and connect to others that appear ? If it's an iPhone try settings, mobile service, sim applications and change the setting there ?

Re: Data roaming won't work

EJHubs07 — Wed, 04 Jun 2025 09:06:24 GMT

Hi yes I have tried that, it won't let me access any of the networks as it says my sim does not allow access to them which is strange as they worked perfectly fine last October.

I have a samsung galaxy phone

Re: Data roaming won't work

caesarome — Wed, 04 Jun 2025 09:08:15 GMT

Although you don't have to have you tried setting a spend cap ?

Re: Data roaming won't work

EJHubs07 — Wed, 04 Jun 2025 09:25:54 GMT

Yes its already got one on it

My data roaming isnt working

Jake77 — Thu, 05 Jun 2025 16:26:18 GMT

My data roaming isn't working in tenerife

Re: My data roaming isnt working

caesarome — Thu, 05 Jun 2025 16:31:49 GMT

@Jake77

You could try turning off automatic network selection in the settings then get your phone to search for other available networks to see if it will then connect and allow you to make calls. Also make sure the spend cap hasn't been reached if you have one set.

Although you don't have to, do you have a spend cap set because if you do it needs to be high enough to cover your stay.

Roaming: No network and "refreshing SIM data"

Pottig — Sat, 07 Jun 2025 09:28:15 GMT

Hi,

I am currently in Spain and am struggling to get any network coverage out here. I either get "Emergency calls only" or "No service" in the status bar and the "Refreshing SIM data" popping up every few seconds.

I have looked at all of the solutions on here and elsewhere and nothing is working.

I have rebooted my phone, turned airplane mode on/off, requested network settings in the My Sky app (but I don't receive any notification), and gone into Sky Menu and pressed "Automatic" etc. in there.

I have also attempted to create a new APN manually, however when I create one and enter MCC 234 and MNC 57 and press "save" the APN I created just disappears.

Please, does anyone have any other solutions to this problem? Thanks very much.

Re: Roaming: No network and "refreshing SIM data"

caesarome — Sat, 07 Jun 2025 12:04:27 GMT

@Pottig

As well as automatic due you also have the option for abroad ?

No sevices in menorca

Ben204 — Sat, 07 Jun 2025 21:13:46 GMT

Been in menorca 6 days and my data roaming has been fine. Now I have no service at all. Airplane mode is off. Data roaming is off. Turned my phone on and off. Now I have no service or data??

Re: No sevices in menorca

Ben204 — Sat, 07 Jun 2025 21:15:05 GMT

Sorry my data roaming is on

Re: No sevices in menorca

63johnw — Sat, 07 Jun 2025 21:19:54 GMT

Hi @Ben204 this does seem to happen with roaming in Spain quite often. Have you checked you haven't reached either of your two spend caps ? Also try turning off automatic network selection in your phone settings then select different networks from the list.

Appalling no sky mobile coverage in spain

Puredublin — Sun, 08 Jun 2025 06:45:33 GMT

Cannot get into work emails or mobile banking here in San sebastian because of no mobile cover ,what a disturbing from sky mobile

Re: Appalling no sky mobile coverage in spain

Daniel0210 — Sun, 08 Jun 2025 06:51:31 GMT

@Puredublin

Spain has been mentioned a couple of times recently as a destination whereby network coverage has been an issue. It's not something that Sky necessarily have any influence over.

If you put something like no coverage in Spain in the search box at the top of this page you'll see some other similar threads.

Re: Appalling no sky mobile coverage in spain

Puredublin — Sun, 08 Jun 2025 06:58:54 GMT

Really appalling service ,no coverage roaming in Spain, no access to phone or online banking to check my balances....

Re: Appalling no sky mobile coverage in spain

Daniel0210 — Sun, 08 Jun 2025 07:10:19 GMT

@Puredublin wrote:

Really appalling service

@Puredublin
This is a customer led discussion forum where Sky customers are available to help other customers. You aren’t contacting Sky Customer Services by posting here.

Perhaps try going into your phone settings and turning off automatic network selection. Then do a manual search and select one of the networks from there.

Re: No sevices in menorca

Samp91 — Sun, 08 Jun 2025 10:29:57 GMT

Hi Ben,

Glad but not glad to see this post...

Arrived in Menorca 06/06, roaming was fine until around 9am on the 7th. Hasn't worked since, tried all the usual through sky chat, but nothing.

Just going to wait it out and see if it improves. Wife is on 02, had no

issues at all.

Re: No sevices in menorca

Ben204 — Sun, 08 Jun 2025 12:00:31 GMT

Cala n Bosc is where we are staying. I've come to Ciutadella and now my phone is working again. I had spoken to some sky techs and they were struggling to get it going in Cala n Bosc. Seems very strange as it was working perfectly there