topic Mobile problems in Sky Mobile

Mobile problems

Waynw.+Seabrook — Mon, 09 Jun 2025 12:19:50 GMT

My mobile isn't calling out or able to get 5G or internet access , this has been for several days now ,

Re: Mobile problems

caesarome — Mon, 09 Jun 2025 12:34:01 GMT

@Waynw.+Seabrook

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

If not then you will have to contact Sky, perhaps via social media as there are links at the bottom to their sites.

Re: Mobile problems

Cunn — Mon, 09 Jun 2025 14:46:00 GMT

I have just joined Sky. I wish to retai my old number. They gave a new no. Temporarily but I want my old one back. I find it nigh on impossible to get the correct aid from Sky site/phone. Aid

Re: Mobile problems

PandJ2020 — Mon, 09 Jun 2025 14:55:06 GMT

@Cunn wrote:
I have just joined Sky. I wish to retai my old number. They gave a new no. Temporarily but I want my old one back. I find it nigh on impossible to get the correct aid from Sky site/phone. Aid

You need a PAC from your previous provider. https://www.sky.com/help/articles/sky-mobile-keep-your-number