topic Re: Piggy bank data missing in Sky Mobile

Piggy bank data missing

Fiberlywhip — Wed, 04 Jun 2025 09:20:34 GMT

I had over 350gb of rolled piggy bank data yesterday and now is has suddenly dropped to about 70gb??? I know there is an expiration date on this but a sudden drop of 280gb over night is crazy!
Please can someone at Sky recify this?

Re: Piggy bank data missing

Daniel0210 — Wed, 04 Jun 2025 09:30:34 GMT

@Fiberlywhip
The Sky Community is a customer led discussion forum where Sky customers are available to help other customers. You are NOT contacting Sky Customer Services by posting here.

Unused data in your Piggybank expires if not used after 12 months as you've found. If you had 350GB in there it would appear you were on a much greater data plan than you really needed.

Re: Piggy bank data missing

PandJ2020 — Wed, 04 Jun 2025 09:53:06 GMT

Go to your account and Mobile > Manage > Roll & Rewards > Roll piggybank data

Scroll down to Piggybank activity

They will detail all transactions that change the balance - see if that offers any clues?

Sometimes it's worth leaving for a day to adjust itself.

Mobile data piggy bank lost

Chris+77 — Wed, 04 Jun 2025 20:37:55 GMT

My built up data saved in the piggy bank has been reduced by more than 100Gb without my knowledge. Any ideas?

Re: Mobile data piggy bank lost

PandJ2020 — Wed, 04 Jun 2025 20:50:37 GMT

Data expires if older than 12 months?

Re: Mobile data piggy bank lost

Daniel0210 — Thu, 05 Jun 2025 04:43:29 GMT

@Chris+77

Customers were made aware of this change in advance; in the April 2024 price change letter / email.

Rolling data

Mjcarp — Thu, 05 Jun 2025 15:09:31 GMT

I've lost all my rolled over data, can I get it back a day after the 12 months

Re: Rolling data

caesarome — Thu, 05 Jun 2025 15:16:29 GMT

@Mjcarp wrote:

can I get it back a day after the 12 months

No I'm afraid not as data remains in the piggybank for 12 months only so only data that has been in it for a year should have been removed.

Re: Rolling data

Mjcarp — Thu, 05 Jun 2025 15:18:09 GMT

Ok thanks, bit annoying i wasn't told or knew this.

Re: Rolling data

Daniel0210 — Thu, 05 Jun 2025 15:21:32 GMT

@Mjcarp

Letters or emails were sent out albeit in April 2024.

Rollover

wildswan — Thu, 05 Jun 2025 16:44:38 GMT

I have lost 31.69 gigabytes in one go today. Why?

Re: Rollover

PandJ2020 — Thu, 05 Jun 2025 16:46:08 GMT

Expired? Data in the piggybank only lasts 12 months.

Re: Rollover

63johnw — Thu, 05 Jun 2025 16:57:38 GMT

Hi @wildswan look at your piggybank history to see why.

Piggy bank data gone

JJJones — Thu, 05 Jun 2025 20:15:11 GMT

I just looked at my piggy bank and 130 of my data was used yesterday but not by me. That's impossible to use in one go

Re: Piggy bank data gone

PandJ2020 — Thu, 05 Jun 2025 20:23:21 GMT

Expired as over 12 months old?

Re: Piggy bank data gone

JJJones — Thu, 05 Jun 2025 20:26:19 GMT

Thank you. I thought they last the whole contract so when you have new phone you use it to have money off

Re: Piggy bank data gone

caesarome — Thu, 05 Jun 2025 20:39:41 GMT

Data in the piggybank remains in it for 12 months from the date it was added to it.

Lost over 400 Gb in a day

comit17 — Fri, 06 Jun 2025 10:56:20 GMT

Hi, I have almost 700 GB in my piggybank 2 days ago now when I went to roll data to my other phone my piggybank only have 208 Gb left!!!!! Anyone knows where they gone and will I be able to get it back. Help please!!🙏

Re: Lost over 400 Gb in a day

Daniel0210 — Fri, 06 Jun 2025 11:14:33 GMT

@comit17

Data only lasts 12 months in the Piggybank so any not used will now have dropped off.

Re: Lost over 400 Gb in a day

caesarome — Fri, 06 Jun 2025 12:11:27 GMT

@comit17

For that amount of saved data you might be Ona data package that is to high for your needs.